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Here are the answers to some of our most frequently asked questions. If you're still stumped and would like to talk to a human being, please feel free to give us a call at 612-333-1505.

Why can't I make a dial-up connection to Winternet™?
Check the username you are dialing up with. If it doesn't have ".ppp" appended, as in "username.ppp" your connection won't go through. Also, check your phone number. Make sure you're dialing 612-279-1000 with all 10 digits. Any previous number that you have dialed will not work anymore.

Also, try retyping your password into the password field of your Dialup Networking or Remote Access window. Even though you haven't intentionally changed anything, this field can sometimes be accidentally be changed.

Why don't I get 56K?
Your modem dials up over your analog phone line, which is a medium that was not designed to carry data traffic. Therefore, many factors affect the speed at which you connect. The first thing that should be noted is that nobody can actually connect as 56K. In the United States, the Federal Communications Commission (FCC) regulates data transfer rates over copper telephone wires and has put a cap of 52K on your line.

Here is a short list of other factors that affect connection speed:

  1. Line Quality- Any amount of static or crosstalk on a line can greatly reduce speed and sometimes prevent a connection at all. Contact your phone company about clearing up line noise and crosstalk.
  2. Weather- Phone lines are subject to the elements. Changing temperature and humidity can cause lines to expand and contract, which affects the conductivity of the medium.
  3. Modem Protocol- Different modems speak different languages to try to increase your speed. For example, some modems try to achieve 56K using the X2 protocol. Other modems may use the K56Flex protocol. Winternet™ supports the V.90 protocol and the K56Flex protocol. If your modem is a US Robotics modem, disabling the X2 protocol may increase your speed. Contact the manufacturer for information on this.
  4. Modem Drivers and Firmware- Most modems have software components that help it function optimally. Making sure that your modem's "firmware" and "drivers" are current can increase your connection speed and reliability. Check with your modem manufacturer.

How do I set up email?
First you need to choose which email client software you want to use. Most new computers come with Microsoft Outlook Express. There are many others out there. In any case, your email client software will ask you for the following information:
  • Incoming Mail (POP3) Server: pop3.winternet.com
  • Outgoing Mail (SMTP) Server: smtp.winternet.com
  • Username or Mail Login: Your Winternet™ login. (Note: You do not need to add ".ppp" for e-mail)

If you are setting up Outlook Express, these settings can be found by pulling down the Tools menu and choosing the "Accounts" option.

If you are using Eudora, these settings can be found by pulling down the Special menu and choosing the "Settings" option.

If you are using Netscape Communicator, these settings can be found by pulling down the Edit menu and choosing the "Preferences" option. Then, expand the "Mail & Groups" item listed on the left.

Why can't I send email?
Our mail servers are securely set up to only pass mail through for Winternet™ customers.

If you are trying to send an email with an outside domain (not winternet.com) in the From line of the message, it will be rejected by our server. Put a valid Winternet™ email account in the From line, and anything you would like into the Reply-To line.

If you are trying to send an email from a computer that is outside of Winternet™'s network (not dialed in or connected to Winternet™ in some way) your message will be rejected by our server. To verify that you are a Winternet™ customer, log in and download your mail first. You will then have a 15 minute window with which to send email.

I'm getting e-mails that come FROM my e-mail address. What's going on?
When this happens, it may seem that someone has broken into your account and is sending junk e-mail out with it. This is probably not the case

It's very easy to forge the "From" address on an e-mail message, since the address listed on the "From:" line of the message can be different from the address the sender gives on the "envelope" of the message when they connect to our mail server. If you'd like to see who the message is REALLY from, you will need to look at the "full headers" of the e-mail message. Most e-mail programs hide a lot of the ugly data at the top of a message that tells you where the message has been and who it's from. You'll need to use your program's feature for viewing all of that data in order to find out who the message is really from.

I'm getting tons of junk e-mail. What can I do about it?
Mass, unsolicited e-mail is becoming more and more problematic these days. There is an abundance of junk e-mail, or "spam", because it doesn't cost the sender anything to send out millions of pieces of e-mail. In fact, it ends up costing YOU money to receive the messages because your time spent deleting junk e-mail is very valuable. It also costs Winternet™ money since our servers have to work full time in order to handle this mail.

Software-based filters can be used to reduce junk-email. If you would like us to set up a filter on your e-mail box, send e-mail to webmaster@winternet.com. There is a one-time setup fee of $10.00 to activate a filter. For more information on how the filter works, visit your Member Page. For more information about junk e-mail, visit spam.abuse.net.

How do I set up a web page?
Every Winternet™ Account comes with basic web service. This includes 10MB of disk space. Follow these steps:

1. Create your HTML files and image files on your computer. Then use an FTP program like CuteFTP for Windows or Fetch for Macintosh to upload the files.

2. Connect to "ftp.winternet.com"

3. Enter your username and password.

4. Upload the files to the directory "WWW"

5. View your web page at http://www.winternet.com/~username/
where "username" is your username.

How do I put a counter on my web page?
Putting a counter on your web page is easy. Just include the following code in your page, replacing the word "username" with your Winternet™ username:

<IMG SRC="/cgi-bin/Count.cgi?df=username.dat">

Note: If you have a domain attached to your web site, you'll need to call the office to let us know you're adding the counter. We simply have to add your domain into a file to allow the counter to work.

How do I put forms on my web page?
You can use a program that we have installed on our servers to email form entries to any email address. Our program, cgiemail, takes the information the user entered into the form, plugs it into a text file template, and then emails it. Here's how it generally works:

If you don't have a domain name attached to your site, put together your FORM tag like this, replacing the word "username" with your Winternet™ username:

<FORM METHOD="POST" NAME="survey" ACTION="/cgi-bin/cgiemail/~username/template.txt">
<INPUT TYPE="text" NAME="comments" SIZE="50">
</FORM>

If you have a domain name attached to your site, you don't need to include your username in the FORM tag:

<FORM METHOD="POST" NAME="survey" ACTION="/cgi-bin/cgiemail/template.txt">
<INPUT TYPE="text" NAME="comments" SIZE="50">
</FORM>

Replace "template.txt" with the path to the template text file you want to use. Template text files use the names of form field items in brackets. The first line of the file should be "To:" and the email destination. The second line of the should be "Subject:" with the message subject. Then a space needs to be left before the actual content of the email begins. It will look something like this:

To: user@host.com
Subject: Web Survey

Here are the comments entered: [comments]

For more information about CGIEmail, visit the home page at http://web.mit.edu/wwwdev/cgiemail/

How do I get my own domain?
If you would like to attach a domain name to your web site, you'll first have to register the domain. Then, you need to purchase our Domain Services package, or purchase one of our Web Hosting accounts. More information on domain names can be found on our Domains page.

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